About Contacting Us

When you use the contact form on our website you should be aware of the following information:

  • The software on the website sends the information provided by you to us via email.
  • The information provided by you is not stored on the website.
  • The email containing your information is sent unencrypted in plain text. The implication of this is that if a 3rd party were to intercept that email they would be able to see the information that you have submitted (this is common to most email transport).
  • The email will be stored within our service provider’s email systems. Our service providers may be able to see the information you have submitted.
  • The email will be stored within client software on our private computer systems.
  • We make all reasonable efforts to ensure that our computer systems are secured so that third parties do not have access to the data stored on them.
  • We will store the email for reference purposes for an undetermined length of time.
  • Your contact information may be stored on our computer systems, or our service providers systems, even after the email has been deleted.
  • We will only use the information that you have provided for the purposes of contacting you regarding your enquiry and future legitimate business that we may have with you.
  • In the event of us carrying out work for you, we will transfer your contact information to our accounting provider’s system for the purpose of sending you invoices.
  • We will never give your contact information to a third party, other than those outlined above, unless specifically instructed to by you.
  • We will never use your information to send you unsolicited marketing communications.

When you contact us via telephone you should be aware of the following information:

  • Our telephone system stores information about your call, including your telephone number and the time, date and duration of your call. This data is stored for an undetermined length of time.
  • Calls answered by our telephone system voicemail service are recorded and stored on the telephone system.
  • Voicemail messages are transferred by email. These emails are unencrypted.┬áThe implication of this is that if a 3rd party were to intercept that email they would be able to listen to the messages contained and see other details such as the phone number of the caller (this is common to most email transport).
  • The emails will be stored within our service provider’s email systems. Our service providers may be able to access the recordings and other information stored in those emails.
  • The emails will be stored within client software on our private computer systems.
  • We make all reasonable efforts to ensure that our computer systems, including our telephone system (which is a computer system located on our private network), are secured so that third parties do not have access to the data stored on them.
  • We will store the email for reference purposes for an undetermined length of time.
  • We will store the messages on our telephone system for reference purposes for an undetermined length of time.
  • We will never publish or pass voicemail recordings on to a third party, other than those outlined above, without your express permission.
  • We will never give your contact information to a third party, other than those outlined above, unless specifically instructed to by you.
  • We will never use your information to send you unsolicited marketing communications.